CRM is Now the Centre of the Intelligent Enterprise
CRM is no longer optional software, but the operational backbone enabling scalable, intelligent, customer-centred organisations.
STRATEGEN.AI
Strategic AI & Digital Transformation Consulting
Latest Research Papers
Data Governance as a Strategy: Principles to Protect Value and Reduce Risk
Data governance succeeds when treated as a strategic organisational challenge built on culture, processes, and accountability.
Resource Optimisation AI: Governance and Trade-offs in Energy, Water & Food Systems
Explores how AI’s optimisation of energy, water, and food demands new governance for equitable sustainability.
Bureau of Meteorology Website Rollout: Why Change Management Matters More Than Ever
BOM’s failed website launch exposes how neglecting change management undermines digital transformation and public trust.
AI-Enabled Fraud in Australian Organisations
AI-enabled fraud in Noosa exposes governance gaps and drives a roadmap for resilient, accountable public-sector AI.